The staff at The St. Regis Princeville Resort know that no visit is the
same for each guest. While some are returning for an annual vacation
with family or friends or celebrating an anniversary, others are enjoying
their very first trip to Kauaÿi. For some, their trip is fleeting, particularly if
they are traveling for business. Whatever the reason for your stay, The St.
Regis Princeville Resort’s personalized butler service for guests residing in
the Crown Suites has one intention—to offer each guest the gift of time.
Director of Guest Personalization Patrick Schanze says, “Guest
personalization is knowing each and every one of our guests so they feel
special and recognized each time they stay with us. We don’t want our
guests to move an unnecessary finger. We like to say, ‘Allow me,’ helping
to take the burden off so guests can truly enjoy themselves.”
Understanding the needs of today’s travelers, The St. Regis Princeville
Resort has rejuvenated its famed butler services that are world-renowned
for attention-to-detail and guest comfort. Five Signature Services are
provided to guests, beginning with unpacking a guest’s luggage upon
their arrival. “We encourage our guests to go enjoy the beach or our
restaurants and allow us to unpack their garments by folding and hanging
them neatly,” says Schanze.
The second Signature Service The St. Regis Princeville Resort offers is
two complimentary pressings of garments per person during the duration
of their stay.
The third, and perhaps the most popular Signature Service, is the
beverage offer. From 6am to noon, French-pressed 100 percent Kona
coffee is on offer, along with an assortment of hot teas and hot chocolate.
Your butler can provide the day’s newspaper and weather forecast along
with your beverage of choice. “This is simply a wonderful service. You
wake in the morning, your shades are drawn by your butler, and you enjoy
the view of the Makana Mountain Range while you sip your coffee. It
really isn’t a bad way to start your day at all,” Schanze adds.
Whether guests are on the go exploring, need a simple suggestion, or
may just be a bit forgetful, the fourth Signature Service is the eButler
program that offers guests the ability to contact the butler team remotely
from anywhere on the island. If you’re at the pool and forgot your iPad,
or if you just finished swimming in the tunnels of Hanalei, and are looking
for a lunch suggestion, all you have to do is email the butler service, and
they will provide the help you’re looking for.
“We are dedicated to each guest’s request, whether it be ice for their
room, or a place to propose. No matter how big or small the request is,
we’re here to help,” says Schanze.
The final of the Signature Service is complimentary luggage packing.
Guests should spend as much time as they can relaxing, and that doesn’t
have to end just because their plane departs in a few hours. Butlers are
happy to meticulously pack a guest’s luggage, wrapping each garment
Providing these Signature Services is one thing, but to do so in the
most professional manner is what the butler team takes pride in. Each
butler on The St. Regis Princeville Resort team is chosen because of
their earnest to assist and commitment to making the guest experience
personable and comfortable.
“I look for outgoing and confident butlers that have an innate ability
to anticipate and read the needs of our guests. The right fit is crucial as
they will be coming into one of the most private places a person could go,
which is a guest’s home away from home,” says Schanze.
The St. Regis Princeville butler service is linked to Starwood’s G.P.S
program, or Global Personalization at Starwood. The program collects
preference data about guests, so whether they are traveling to Kauaÿi or
Rome, their comfort is tailored to their likes and preferences.
-By Chris Fleck
AT YOUR SERVICE ;i; Aloha