Stephanie Kaluahine Reid, Director of Public Relations, has worked for Starwood Hotels & Resorts
Worldwide, Inc. for 30 years. She has represented some of their most highly regarded brands, including
Sheraton, Westin and The Luxury Collection, and has been a member of The St. Regis Princeville Resort
team for the past 23 years. On a typically warm and breezy afternoon in Princeville, I met her in the hotel
lobby to learn more about why she loves her job and her island home.
Stephanie has the kind of smile that immediately puts you at ease. She moves with a dynamic, purpose-driven energy, and at the same time, appears so totally at home that she somehow feels a part of the hotel.
I am intrigued.
In today’s rapidly changing workplace, it’s quite unusual to meet someone who has remained loyal
to one employer for over two decades. She tells me she is proud that Starwood is a leader among the
hospitality brands worldwide, from providing cutting-edge technology to inspiring their employees to
achieve excellence. On a personal note, she shares how Starwood has provided her with a career that has
been both challenging and rewarding, two factors she values.
Stephanie, however, is not the only one that has called The St. Regis Princeville Resort her workplace
for a long period of time. Many have worked at the resort since its original opening in 1985, and have
established relationships with return guests who they’ve had the pleasure of watching their families and
children grow over the years.
Coming from a family with very strong Kauaian lineage, Stephanie’s paternal ancestors are from the
island and go back many generations. Her parents instilled in her the responsibility of being a steward for
Kauaian culture, as well as the importance of being of service to others. It seems this innate connection
with the island’s customs, as well as the strong service values with which she has been raised, means that
she is ideally suited to representing Kauaÿi and serving others through her role at The St Regis Princeville
Resort. She is happy to have passed on those same values to her daughters who have been involved with
service projects, such as local food drives, since they were both very young.
With an insider’s intimate knowledge of the island and palpable passion for her home, Stephanie tells
me about the importance of the moku (section) where the hotel was built. The area was called Haleleÿa
meaning “the joyful house,” and its location was legendary for its majestic beauty, honored in both mele
(song) and hula. For her, this is what makes the hotel unique.
As for her favorite thing about The St. Regis Princeville Resort? “The St. Regis Butler Service”.
Established over a hundred years ago with the founding of The St. Regis New York, butlers provide guests
with services such as packing and unpacking, which in today’s fast-paced world, for Stephanie, equates
to “the luxury of time.” She continues, “Our guests can arrive and begin to relax knowing everything is
taken care of.”
Something I love about The St. Regis Princeville Resort, and something that is close to Stephanie’s heart,
is that while offering such luxurious delights and service to their guests they balance these riches with a
very real and grounded care for the preservation of the environment. The resort’s seabird conservation
program is very important to the resort’s staff, In particular, shearwater birds make their first flight from
September through December, so lighting is kept to a minimum and protective measures are put in place.
In a similar vein, the hotel collaborates with the Limahuli Garden and Preserve, which includes the
Makana Tree Planting initiative, where guests are invited to make a makana (gift) by planting a rare native
tree to commemorate special occasions, in turn supporting preservation of native Hawaiian forests.
With so many worthwhile pursuits forming part of her role, I ask Stephanie what she likes doing in
her spare time. “I enjoy spending time with my family. There are so many outdoor experiences to enjoy
on Kauaÿi from hiking to to surfing!” She was also honored to represent the resort as the chair person
MEET STEPHANIE REID, THE DYNAMIC DIRECTOR OF PUBLIC RELATIONS